Shipping & Returns
If you are not 100% satisfied with one of our products, you may return it within one year of purchase for a refund. After one year, we will consider any items for return that are defective due to materials or craftsmanship.
We require proof of purchase to honor a refund or exchange. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a physical receipt.
Please include your proof of purchase with the products you wish to return or exchange and bring it with you to any of our stores, or include it in your package of returned item(s). We will reimburse the original purchase price to either your original method of payment or as a merchandise credit.
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including:
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
- Products showing excessive wear and tear
- Products lost or damaged due to fire, flood, or natural disaster
- Products with a missing label or label that has been defaced
- Products returned for personal reasons unrelated to product performance or satisfaction
- Products that have been soiled or contaminated, until they have been properly cleaned
- On rare occasions, past habitual abuse of our Returns Agreement
Allow up to two weeks to receive your refund from the time we receive your package. In most cases, we will refund the original payment method. Gift recipients will receive merchandise credit.
1. Contact the Vett Apparel Team
Through email@example.com and notify them of your return request. The team will then provide guidance on the return, and initiate return shipping.
2. Prepare your Package
We require proof of purchase to honor a refund or exchange. Include your return item and receipt, invoice or packing slip, using the original package if possible.
3. Attach Shipping Label
Use the provided Convenience Label on your packing slip. Return shipping is $6.50 per package.
4. Ship your package
Drop your package at the local shipping office of your shipping provider.
For any other concerns about returns, please contact our team at firstname.lastname@example.org